Sales Training - Words to avoid in sales...

Read and grow rich. Learn and earn

1.  Words and Statements to Avoid.                      in Sales

2. Objectives

     1. Increase sales

     2. Inc % of efforts vs results

     3. To help our sellers become more

          successful and wealthy

3. Reality

     1. We are floundering

      2. Little or no sales

      3. Little or no scales by staff

4. WORDS

    

5.  Words and sales

    Use of right or wrong words can make or kill sales.

6. Words to avoid.

7. " Honestly"

      You were not honest with prospect up to this point?

8. " Truthfully"

      You were not truthful too. Prospects view that salesmen are con men is reenforced

9. "Trust me"

  Until you said you were not trustworthy

10. "Buy"

    Means prospect is in danger of parting with his/her hard earned money.

    Better:

   1. Take it with you

   2. Own

   3

   4.

11. Contract

     Legalistic. Heavy. A turn off

    Better:

         Agreement

         Paperwork

12. "I have not heard/seen you in a while"

      You know why he has done that (not to buy) and you are embarrassing him her.

    Just go on with agenda. Or think of better comment.

13. "I am just following up..."

      No one wants to be followed up. It smacks of superior subordinate relation.

    Maybe

   1. Keeping in touch

   2. Nangungumusta

   3. May I update you on our new offer/product/promo

14. "Mr Prospect, am sorry for calling, bothering you.

    This puts you in subordinate position to prospect. Nothing to be sorry about

 15  Be confident. Feel professional

    He may have Php. But you are offering a solution to his need/problem.

   You are equals

16. "

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