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Saturday, November 22, 2025

What Howard Schulz did at Starbucks when sales declined....

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He did not go for new products, grand strategy.    He asked about the idea of success of being great from his employees.  It was no longer the same.    The espirit de corps declined.

So what did he do?

    1.  He closed all stores for a day
    2.   He retrained his barista
    3.  He fixed the lay out and furniture of his store.
     

That is why Singapore Airlines retrain its air crew once a month.    

We should mind our morale, spend a deal on training and fix ID of our office.

Maybe we can improve our sales.

Empty shelf story at Amazon on post by Paul Getter.- the need to fix and have a system

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Sometimes we need enthusiasm and passion to sell But not all the time.   Jeff Bezos fojund it the hard way.  Sales were declining and upon inspection he found empty shelf in his store/warehouse.   What does it mean -  Out of stock.    Non fulfillment of customer needs.    

It means lost sales.    But to solve this gap, you have to inform your system.  If your system is faulty, you cant sell.  

Its important for businesses to to mind their system.   Businesses are sustained on good system.  Like having a good supply chain warehousing sysem.  Marketing can be exclusive of internal system.  Marketing need the support of internal system  

Therefore by fixing your system, you can improve your sales.  Its important to solve your internal problem to sell outside

Paul Getter inspiration for sellers - on being exceptional, on being outstanding

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These are some of his post at FB and we can learn a thing or two from him.  The theme is just being unusual, thinking out of the box, or a purple cow.
It is the focus of most strategist.   Do nothing exotic about your business model.  Just make an outstanding unique product or ad, to be the  most preferred and saleable 
product in the market place

And profiting from you mistakes

1.  THE BAD PEN  (a recurring theme in his writings)

      A bad pen in the batch can be your best teacher.   It teaches you to make a better product.    It can be your free consultant to improve your product and hence your company

2.  The MISSING KEY

     One day, Andrew Carnegie the steel business magnate found out that they could not start the factory because they could not find the KEY  to the warehouse Then Andrew c ordered the
     unthinkable -  destroy and stop having a lock from thereon.   What was the lock and key for -  to prevent the 1% possibility of theft.  What then was the solution:    better system, better
     process to stop the theft .   The key could not be a bottleneck for running a multimillion project.   There has to be a better way.  How many times do we find bottlenecks in the business
     that should not be there and stop the business.  Find and remove them

3.  The spotlight switch

     This is about the concert of Bayonce that experienced a brown out.  The team of Bayonce was prepared and anticipated this.    And the concert was a success.  And a PR was created:
     to highlight the  team of Bayonce -   " Bayonce concert proceeded despite brown out"   A great team, a great singer   Turn a misfortune a disadvantage into a uniqueness, a shining moment, a 
     stand out

4.   The empty table 

       The story is about Steve Jobs returning to Apple.   Apple was on verge of collapse and bankruptcy  after he was fired and other CEOs took over including Sculley, whom he recruited from
       Pepsi Cola but fired him   Steve looked at the list of the plethora of products  And initially Steve Jobs said nothing.  But he cleared the table -  removed the other non performing products and
       left just four.   More products line:    1.   Create confusion and chaos    2   Dissipate resources and management thinking and energy.  3.   Destroys focus.

      Application in marketing;    the first 5 seconds is important.  If it cant be explained in 5 seconds, then you cant sell it.      If the ad cant stop the eye of the scroller in 5 seconds it cant sell.  

      Empty table enables focus, focus, focus

     The successful billionaires are those who focus on one industry or product.   Or activity.   Conglomerates

       are long gone  So who are most successful:   Warren Buffett Bill Gates, Mark Zuckerberg for               staying focussed.   Most successful ads are 7 words, some say it is 15 words.  Too many tend to               confuse

     Again same thing:   from nothing to nothing.  (Pay Pal  -   Peter Thiel)


5.  Inside out

     This is reverse thinking, this is about stand out.    This is about clothing     Abercombie fitch  Other clothing focussed on things that are visible -  outside.   Fitch focussed on logos and
      graphics in the inside.   They built identity inside and out.    The bigger the logos sign the bigger the sales.   Sales fettered out when they changed the strategy.  

     So the product must be presented what it does inside -  the body, the label, not what it does outside   It is one approach.