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Showing posts with label Yam Japan. Show all posts
Showing posts with label Yam Japan. Show all posts

Friday, December 5, 2025

Avoid making your new business card, the bad customer experience; repair the damages and apologize

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We  recently bought two pieces of equipment for interment service: an excavator and  mini dump truck

1.  For both we were unable to get any documents and their actions were delayed.  For the mini dump
    truck, we just learned we had to sign a DOAS after several visit and after a lapse of 3 weeks.  
    Both for the excavator and the DT.  Same with Yam

2.  For the excavator what we got was a million peso worth of junk;  the hoses were old and the fittings were rusted.  And the foreigner owners did not lift a finger after we pointed out that the equipment failed just after 5 hours of use.    They should be stopped from conducting business here in the PHL and or not patronized for the disregard of PHL laws  DTI should step in and regulate unscrupulous businessmen even in free ports

3. After having been sold to responses to calls and or text have been zero.   Infuriating!

Do these help their marketing and sales effort a bit?  May be not.   I would hate to make this as my new calling cards

But again there would be no scams if the victims were wise  And we sure were willing victims

We should avoid these.  No 6 months period for customers to get their docs.  Be attentive to the customers even after we have sold them


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